Frequently Asked Question

A dedicated bare-metal server is a physical server dedicated entirely to your use. Unlike virtual servers or cloud instances, there is no virtualization layer and no shared resources, so you get the full performance of the hardware without any overhead: maximum CPU performance, predictable memory and storage throughput, and complete control over the operating system and network configuration.

velia.net provides dedicated bare metal servers, meaning you get exclusive access to physical hardware with no virtualization overhead. This delivers better performance, predictable costs and full control compared to shared cloud instances. We offer monthly contracts with zero setup fees, while cloud providers typically charge premium rates for similar configurations.

No, we specialize in providing dedicated bare-metal servers. This means no hypervisor, no shared resources, and no neighboring tenants competing for CPU or I/O on your critical applications.

You receive full root access to your server, giving you complete control over the operating system, software stack and configuration. All servers also include IPMI/KVM access, so you can manage your server at the hardware level, including remote reboots, BIOS access and out-of-band management, independent of the operating system state.

You can choose AMD EPYC servers for high core counts, virtualization and memory-intensive applications, AMD Ryzen servers for high single-core performance, Intel Xeon servers as a proven enterprise platform, and NVIDIA H200 GPU servers for AI. Available models differ by location, and custom configurations are available on request.

Yes. velia.net offers NVIDIA H200 GPU servers for AI training, LLM inference and large-scale machine learning. Custom multi-GPU configurations are available with up to 1.5 TB RAM and enterprise NVMe storage, with full root access and IPMI control, and without the unpredictable costs of cloud GPU instances.

velia.net runs dedicated servers for game servers and gaming companies, Web3 and Solana validator infrastructure, Big Data and analytics, AI and machine learning, databases, e-commerce and payment platforms, as well as virtualization hosts with Proxmox VE.

velia.net operates six data center locations: Frankfurt (Germany), Strasbourg (France), New York, Miami, St. Louis (USA) and Singapore. Our Frankfurt data center connects directly to DE-CIX, the world's largest internet exchange point, for low latency across Europe.

Yes. Our EU data centers in Frankfurt and Strasbourg keep your data physically within the European Union, under the GDPR framework. This gives companies operating under European data protection law a clear and trusted jurisdiction for their deployment.

No. velia.net does not charge setup fees for any server configuration. All servers are available on monthly contracts with no long-term commitment required.

Standard configurations are ready within 24 hours of order confirmation, excluding weekends and German public holidays. The delivery time for each configuration is shown in the checkout.

Yes. For large deployments, the velia.net team designs the infrastructure with private switches, servers and whole racks, built for high availability and spread across six data centers. Enterprise customers can get flexible contract terms, custom SLA options, a dedicated account manager and migration support. Contact our sales team to plan your project.

Absolutely! Our hosting experts are ready to help you find the perfect server for your needs. Just reach out to us at [email protected] or use our contact form to get started.

No problem! Our Sales team is happy to discuss custom configurations to meet your specific requirements. Simply get in touch with them for personalized assistance.

You can install any operating system that your server hardware supports, directly via IPMI. We also offer installation services for popular operating systems like Windows Server, Proxmox, Ubuntu and Debian to make things easier for you.

Our global network runs on a 4.2 Tbit/s backbone. Servers come with uplink connections of up to 10 Gbit/s, and 25 Gbit/s or 100 Gbit/s uplinks are available for custom configurations. For more specific details, please see the network section.

Yes, we ensure that all network ports are open and unfiltered. This gives you complete control over your server’s connectivity.

Yes, most of our servers can be configured with up to /28 subnets. You can check our server configurator for more details.

Yes, each server includes a /64 IPv6 subnet per IPv4 subnet, ensuring you have ample addressing space. The only exception is our St. Louis location, where IPv6 is not available.

Absolutely. Our network infrastructure includes comprehensive DDoS protection to maintain uninterrupted service and protect against malicious attacks. For more details, see our DDoS protection explanation.

Yes. All support is handled by our own systems engineers: no AI chatbots, no outsourced call centers. You reach a qualified engineer via our ticket system 24/7/365, with a guaranteed response within 30 minutes. Free hardware replacement is included for all server configurations.

Yes, your data security is our top priority. Our data centers are equipped with the latest security measures to protect your information at all times.

For any billing inquiries, please open a ticket through your customer portal or email us at [email protected]. Our billing team is ready to assist you with any questions or concerns.